Refund Policy
Refund Policy
Last Updated: September 18, 2026
At OREVIQUE®, we want every hat to become a piece you genuinely enjoy wearing.
We understand that choosing headwear online involves personal preferences such as hat shape, fit, color, material, texture, comfort, and overall style.
This Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through the OREVIQUE® online store.
Brand: OREVIQUE®
Legal Entity: Chengdu Tonglangjie Technology Co., Ltd.
Registered Address: Room 401, 4th Floor, Unit 1, Building 2, No. 889 Zhongbai Road, Chengdu High-tech Zone, Chengdu, Sichuan, China
Unified Social Credit Code: 91510100MAEEKD456U
Email: service@orevique.com
1. Our 30-Day Return Period
You have 30 days from the date your order is delivered to request an eligible return.
For a voluntary return, the product should generally remain:
Unworn other than reasonable inspection · Undamaged · Clean · Free from stains · Free from makeup or cosmetic residue · Free from strong odors · Free from visible signs of extended wear · Free from excessive stretching or alteration · In its original shape and condition · With applicable tags intact · Returned with original packaging and supplied accessories where reasonably possible
We recommend trying on your OREVIQUE® hat carefully indoors before deciding whether to keep it.
When trying on a hat that you may wish to return, please avoid makeup, hair products, moisture, excessive stretching, bending, crushing, or other actions that could materially change its condition.
A valid order number or other proof of purchase is required.
You must contact us before returning a product.
Nothing in this policy limits mandatory consumer rights available under applicable law.
2. Authorized Return Address
Eligible returns must be sent only to the authorized return-processing address provided by OREVIQUE® customer service.
The authorized return-processing address may be different from our registered company address.
Our registered business address is:
Room 401, 4th Floor, Unit 1, Building 2, No. 889 Zhongbai Road, Chengdu High-tech Zone, Chengdu, Sichuan, China
This is our registered company address and should not be used for product returns unless OREVIQUE® customer service specifically instructs you to do so in writing.
Before sending any return, please contact:
If your return is approved, our customer care team will provide:
Return Authorization · Authorized Return-Processing Address · Packaging Instructions Where Applicable · Return-Shipping Instructions
Returns sent to an unauthorized address may be delayed, refused, lost, or unable to be processed.
3. Damaged, Defective, Missing or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order:
Arrives Damaged · Contains a Defective Product · Is Missing an Item · Contains an Incorrect Product
please contact:
preferably within 48 hours of delivery, where reasonably possible.
Please include:
Your Order Number · A Description of the Issue · Clear Photographs of the Hat or Product · Photographs Clearly Showing the Problem · Photographs of the Packaging · A Photograph of the Shipping Label Where Relevant
Please retain the product, packaging, tags, and any included accessories until further instructions are provided.
After reviewing the information, we may provide an appropriate solution such as:
Replacement · Refund · Another Appropriate Resolution
The requested 48-hour reporting period does not limit any statutory consumer rights or remedies available under applicable law.
4. How to Initiate a Return
Step 1 — Contact Us
Email:
Please provide:
Your Order Number · Product You Wish to Return · Reason for Return
If relevant, you may also include photographs showing the product's condition.
Step 2 — Receive Return Authorization
If your return is eligible, our customer care team will provide:
Return Approval · Authorized Return-Processing Address · Return Instructions · Any Other Information Needed to Complete the Return
Please do not send the product before receiving these instructions.
Step 3 — Package Your Return
Securely package the hat to help prevent crushing, staining, deformation, moisture damage, or other damage during transportation.
Where reasonably possible, include:
Original Packaging · Product Tags · Protective Packaging · Accessories · Inserts · Other Supplied Materials
Please avoid folding or compressing structured hats in a way that could permanently change their original shape.
Step 4 — Ship Your Return
Send the approved return only to the authorized address supplied by OREVIQUE® customer service.
We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until the return and refund process has been completed.
5. Return Shipping Costs
For voluntary returns involving:
Change of Mind · Style Preference · Color Preference · Size or Fit Preference · Material Preference · Other Non-Quality-Related Reasons
return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
Customers should review any applicable return-shipping costs before sending a product.
If we confirm that your order was:
Defective · Damaged During Transit · Missing · Incorrectly Supplied
we will provide an appropriate solution and cover reasonable return-related shipping costs where required by applicable law.
6. Processing Your Refund
Once an authorized return has been received, our team will inspect the returned product.
We will then notify you whether your refund has been approved.
If approved:
Refunds are normally processed within 3–5 business days after inspection.
Refunds are generally issued to the original payment method used for the purchase.
After we issue the refund, your bank, credit-card provider, or payment service may require an additional 5–10 business days to display the funds in your account.
Actual processing time may vary depending on your payment provider.
For voluntary returns, the following costs may not be refundable where permitted by applicable law:
Original Shipping Charges · Expedited Shipping Charges · Shipping Insurance · Customs Charges · Other Non-Refundable Delivery Costs
If more than 10 business days have passed since we confirmed that your refund was issued and you still have not received it, please first contact your payment provider.
If you still require assistance, contact:
7. Non-Returnable Items
The following products may not qualify for a voluntary return, except where they are defective or where applicable law requires otherwise:
Hats worn beyond reasonable inspection
Products with visible signs of extended wear
Products with stains, makeup, cosmetics, hair products, sweat residue, or other contamination
Products with strong odors
Hats that have been excessively stretched
Structured hats that have been crushed, bent, or materially reshaped
Products with damaged brims, crowns, closures, embroidery, stitching, or decorative components
Washed, cleaned, or altered products where such treatment materially changes the original condition
Products damaged after delivery through improper handling
Personalized or customized products
Made-to-order products
Gift cards
Products clearly identified as Final Sale where legally permitted
Products damaged because of improper handling, accidents, excessive force, unauthorized alteration, inappropriate washing, or misuse may also be excluded from voluntary return where permitted by applicable law.
8. Exchanges
If you would like another:
Style · Hat Type · Color · Size · Available Variation
please contact:
Depending on product availability and the circumstances, the most efficient process may be to return the eligible original product and place a new order for the preferred item.
Our customer care team will provide the applicable instructions.
Availability of a particular style, size, color, or variation cannot be guaranteed.
9. Order Cancellation
If you wish to cancel an order, contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch begins.
However, once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.
If the order has already been processed or shipped, it may need to be handled through the applicable return process after delivery.
10. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits statutory warranties, refund rights, remedies, or consumer protections that cannot lawfully be excluded or restricted.
Where applicable mandatory consumer law provides rights or protections that are more favorable than the terms described in this policy, the applicable law will prevail.
Have a Question?
If you have questions about a return, exchange, cancellation, or refund, please contact our customer care team.
Brand: OREVIQUE®
Legal Entity: Chengdu Tonglangjie Technology Co., Ltd.
Registered Address: Room 401, 4th Floor, Unit 1, Building 2, No. 889 Zhongbai Road, Chengdu High-tech Zone, Chengdu, Sichuan, China
Email: service@orevique.com
Important: The registered company address above is not the standard product return address. Approved returns must be sent to the authorized return-processing address provided by OREVIQUE® customer service.
OREVIQUE® is operated by Chengdu Tonglangjie Technology Co., Ltd.