FAQ
FAQ
Last Updated: September 18, 2026
At OREVIQUE®, we offer thoughtfully selected headwear designed to bring together refined style, comfortable wear, and effortless everyday versatility.
Our collection includes a range of hat styles created around different silhouettes, materials, textures, colors, constructions, and styling preferences — giving you headwear that can move naturally between city life, travel, everyday routines, outdoor moments, and seasonal styling.
If your question is not answered below, our customer care team will be happy to assist you.
OREVIQUE® is operated by Chengdu Tonglangjie Technology Co., Ltd. The company is responsible for product sales, order processing, shipping support, returns, refunds, and customer service conducted through the OREVIQUE® online store.
Brand: OREVIQUE®
Legal Entity: Chengdu Tonglangjie Technology Co., Ltd.
Registered Address: Room 401, 4th Floor, Unit 1, Building 2, No. 889 Zhongbai Road, Chengdu High-tech Zone, Chengdu, Sichuan, China
Email: service@orevique.com
Hats & Headwear
Q: What kind of hats does OREVIQUE® offer?
A: OREVIQUE® offers a considered collection of headwear designed around different silhouettes, materials, textures, colors, and everyday styling preferences.
Depending on the individual product, our collection may include:
Baseball Caps · Vintage-Inspired Caps · Bucket Hats · Knit Beanies · Embroidered Hats · Structured Styles · Relaxed Silhouettes · Seasonal Headwear
Each style is different, so please refer to the applicable product page for exact sizing, materials, colors, construction, fit, and product features.
Q: What materials are OREVIQUE® hats made from?
A: Materials vary depending on the individual product and design.
Different OREVIQUE® styles may use materials selected for comfort, appearance, structure, texture, and everyday wear.
Please review the applicable product page for product-specific material and construction information.
Slight differences in texture, weave, surface finish, or appearance may occur depending on the material and production process.
Q: Are all OREVIQUE® hats the same shape and fit?
A: No. Different styles may have different crown shapes, brim structures, depths, materials, and adjustment systems.
For example, a structured baseball cap may fit differently from a relaxed bucket hat or a stretch knit beanie.
Please review the sizing and product information on the applicable product page before ordering.
Material, Color & Appearance
Q: Will my hat look exactly like the product photos?
A: We make reasonable efforts to represent the overall shape, color, texture, proportions, detailing, and appearance of each OREVIQUE® product as accurately as possible.
However, slight visual differences may occur depending on:
Lighting · Photography Conditions · Screen Settings · Device Display · Viewing Angle · Material Texture · Fabric Finish · Production Variation
These minor differences do not necessarily indicate a product defect.
Q: Why can the color of my hat look different under different lighting?
A: Fabric colors and textures may appear slightly different depending on surrounding light, photography conditions, viewing angle, and screen settings.
Some colors may appear warmer or cooler under indoor, outdoor, natural, or artificial lighting.
Please review the product images and description together when choosing a color.
Q: Can fabric texture or embroidery vary slightly?
A: Minor variations may occur because of the characteristics of fabrics, stitching, embroidery, weaving, finishing, and normal production processes.
Small variations in texture, thread placement, or surface appearance may be part of the natural character of the product.
Sizing & Fit
Q: How do I know whether an OREVIQUE® hat will fit me?
A: Please review the sizing and fit information provided on the applicable product page before ordering.
Hat fit may vary depending on:
Head Circumference · Head Shape · Hairstyle · Hat Depth · Crown Structure · Material · Adjustment System · Personal Comfort Preference
A style that appears oversized or relaxed on one person may fit differently on another.
Q: Are OREVIQUE® hats adjustable?
A: Some styles may include adjustable features such as straps, buckles, snap closures, or other adjustment systems.
Other products, including some knit or fixed-size styles, may not be adjustable.
Please refer to the applicable product page for exact information.
Q: How should a hat fit?
A: A hat should generally feel secure and comfortable without creating excessive pressure.
The ideal fit depends on the product design and your personal wearing preference.
Some customers prefer a closer fit, while others prefer a more relaxed or slightly oversized appearance.
Q: What if my hat feels slightly loose or tight?
A: If the product includes an adjustable closure, you may use it to find a more comfortable fit.
Do not force, overstretch, cut, or alter the product, as this may damage the material or construction.
For non-adjustable products, please review the applicable return conditions if the fit is unsuitable.
Wearing Your Hat
Q: Can OREVIQUE® hats be worn every day?
A: Yes. Many OREVIQUE® styles are selected for everyday lifestyle use.
They may be suitable for activities such as:
Daily Commuting · Traveling · Coffee Runs · Walking · City Outings · Casual Weekends · Outdoor Moments · Everyday Styling
Always use the product in a manner appropriate to its materials, design, and intended purpose.
Q: Are OREVIQUE® hats suitable for different seasons?
A: This depends on the individual material and construction.
Lightweight caps and bucket hats may be more suitable for warmer conditions, while knit beanies and heavier materials may be more appropriate for cooler weather.
Please check the individual product description before purchasing.
Q: Do OREVIQUE® hats provide sun protection?
A: A brimmed hat may provide some physical shade depending on its design and how it is worn, but we do not recommend assuming a specific UV-protection rating unless that rating is expressly stated on the applicable product page.
For extended sun exposure, follow appropriate sun-safety practices.
Care & Maintenance
Q: How should I clean my OREVIQUE® hat?
A: Cleaning requirements may vary according to the product material and construction.
Always review any product-specific care information first.
A general gentle-care approach may include:
Remove Loose Dust Gently · Spot Clean Where Appropriate · Use Mild Cleaning Products When Suitable · Avoid Excessive Rubbing · Reshape Carefully · Allow the Product to Dry Completely Before Storage
Avoid aggressive cleaning methods unless specifically recommended for that product.
Q: Can I machine wash my hat?
A: Not every hat is suitable for machine washing.
Machine washing may affect:
Shape · Brim Structure · Embroidery · Fabric Texture · Color · Closures · Decorative Details
Please follow the care instructions provided for the individual product.
If machine washing is not specifically recommended, a gentler cleaning method may be more appropriate.
Q: What should I avoid when cleaning my hat?
A: Depending on the material, avoid methods that may cause unnecessary damage, including:
Harsh Chemicals · Bleach · Aggressive Scrubbing · Excessive Heat · Strong Mechanical Washing · Twisting · Improper Drying
Always consider the product-specific material before cleaning.
Q: How should I dry my hat?
A: Where appropriate, allow the hat to dry naturally in a well-ventilated area.
Avoid exposing materials to excessive heat unless the care instructions specifically permit it.
To help maintain shape, gently position the hat in its natural form while drying.
Shape & Structure Care
Q: How can I help my hat keep its shape?
A: Store your hat carefully when it is not being worn.
For structured styles:
Avoid Crushing · Avoid Folding the Crown Unnecessarily · Do Not Place Heavy Objects on Top · Store in a Clean, Dry Location · Gently Reshape When Needed
For soft or flexible styles, follow the product-specific care guidance.
Q: Can I reshape a hat if it becomes slightly compressed?
A: Some soft fabric styles may naturally return toward their original shape after careful handling.
You may gently reshape the product by hand where appropriate.
Avoid excessive force, stretching, high heat, or methods that may damage the fabric, brim, stitching, or internal structure.
Q: Can excessive heat damage a hat?
A: Yes. Excessive heat may affect certain fabrics, adhesives, brim materials, elastic components, decorative elements, or the overall shape of a hat.
Avoid leaving products for extended periods in unusually hot environments when possible.
Q: How should I store my hats?
A: Store hats in a clean, dry location away from unnecessary pressure and excessive heat.
For better protection:
Maintain the Natural Shape · Keep Away from Moisture · Avoid Heavy Objects · Keep Away from Sharp Items · Store Clean and Dry
Orders & Shipping
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Q: How long does shipping take?
A: Standard delivery generally takes approximately 5–12 business days after dispatch, depending on the destination and available shipping method.
Order Processing: 1–3 business days
Standard Delivery: approximately 5–12 business days after dispatch
Delivery estimates are not guaranteed arrival dates and may be affected by:
Carrier Conditions · Customs Procedures · Weather · Public Holidays · Peak Shopping Periods · Address Issues · Other Circumstances Outside Our Reasonable Control
Q: How can I track my order?
A: Once your order has been dispatched, a tracking number or tracking link will normally be sent to the email address provided during checkout.
Tracking information may require some time to become active after the carrier receives your package.
Q: Do you ship internationally?
A: OREVIQUE® may support shipping to different countries and regions where delivery services are available.
The most current shipping availability is shown during checkout.
If your country or region can be selected and an available shipping method appears for your address, delivery is currently supported.
If no shipping option is available, we may not currently offer delivery to that destination.
Damaged, Missing or Incorrect Orders
Q: What should I do if my hat arrives damaged or incorrect?
A: Please inspect your order as soon as reasonably possible after delivery.
If your OREVIQUE® order arrives:
Damaged · Defective · Incomplete · Incorrect · Significantly Different From the Item Ordered
please contact:
Preferably within 48 hours of delivery where reasonably possible.
Please include:
Your Order Number · Clear Photographs of the Product · Photographs Showing the Issue · Photographs of the Packaging · The Shipping Label Where Relevant
Please retain the product and its packaging until our customer care team provides further instructions.
Our team will review the situation and provide an appropriate solution.
The request to contact us within 48 hours does not limit any statutory rights or remedies available under applicable law.
Returns & Exchanges
Q: Can I return my OREVIQUE® hat if it does not meet my expectations?
A: Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.
For a voluntary return, the product should generally remain:
Unworn Other Than Reasonable Inspection Where Permitted · Undamaged · Free From Stains · Free From Cosmetic Residue · Free From Odors · Free From Visible Signs of Extended Wear · In Its Original Shape and Condition · Returned With Applicable Original Packaging, Tags, Accessories, and Included Components
Please contact us before sending any return.
Q: Can I try the hat on before deciding whether to keep it?
A: You may carefully inspect the product and assess its general fit in a manner consistent with reasonable product inspection.
If you may wish to return it, please avoid:
Removing Required Tags · Staining the Product · Applying Makeup or Hair Products to It · Stretching or Altering the Material · Damaging the Brim or Shape · Washing the Product · Otherwise Materially Changing Its Condition
Q: Where do I send my return?
A: Approved returns must be sent to the authorized return-processing address provided by OREVIQUE® customer service.
The authorized return-processing address may be different from our registered company address.
Please do not send products directly to our registered company address unless OREVIQUE® customer service specifically instructs you to do so.
Contact:
before returning any product.
Q: Can I exchange my hat for another style, size, or color?
A: Please contact our customer care team.
Depending on availability and the circumstances, we may assist you with returning an eligible original product and placing a new order for another available style, size, color, or variation.
Payments
Q: What payment methods are available?
A: Available payment methods are displayed during checkout and may vary according to your location and the payment services currently supported by the OREVIQUE® online store.
Payments are processed through applicable third-party payment service providers.
Q: Is my payment information secure?
A: Payment transactions are handled through applicable third-party payment providers using their own security systems and practices.
OREVIQUE® does not directly store complete payment-card information on its own servers where payment processing is handled by third-party payment providers.
Product Lifespan
Q: How long will my OREVIQUE® hat last?
A: Product lifespan varies depending on the material, frequency of use, handling, cleaning, storage, and environmental exposure.
Longevity may be affected by:
Frequency of Wear · Cleaning Methods · Moisture · Excessive Heat · Sun Exposure · Crushing or Folding · Fabric Friction · Storage Conditions · General Maintenance
Careful handling and appropriate storage may help preserve the appearance and condition of your OREVIQUE® hat.
No specific product lifespan can be guaranteed.
Customer Support
Q: How can I contact OREVIQUE®?
A: You can contact our customer care team through:
Email: service@orevique.com
Online Contact Form: Available on our Contact Us page
Our team typically responds to email inquiries within 24 hours on business days.
Still Have Questions?
If your question is not answered above, please contact us.
Brand: OREVIQUE®
Legal Entity: Chengdu Tonglangjie Technology Co., Ltd.
Registered Address: Room 401, 4th Floor, Unit 1, Building 2, No. 889 Zhongbai Road, Chengdu High-tech Zone, Chengdu, Sichuan, China
Unified Social Credit Code: 91510100MAEEKD456U
Legal Representative: Ma Yue
Email: service@orevique.com
OREVIQUE® is operated by Chengdu Tonglangjie Technology Co., Ltd.