Contact Us
Contact Us
Last Updated: September 18, 2026
We Are Here to Help
At OREVIQUE®, we believe thoughtful customer support is an important part of a trusted shopping experience.
Whether you have a question about your order, need help choosing the right hat, need assistance with sizing, shipping or returns, or simply want to share feedback, our customer care team is here to help.
OREVIQUE® is operated by Chengdu Tonglangjie Technology Co., Ltd.
How to Reach Us
Email Us
For questions about:
Orders · Product Information · Hat Styles & Designs · Sizing & Fit · Materials & Construction · Shipping & Tracking · Returns & Refunds · Product Care & Maintenance · Style Guidance · Collaborations · General Inquiries
Please contact us at:
Email: service@orevique.com
Our customer care team typically responds within 24 hours on business days.
Online Contact Form
You may also contact us through the Get in Touch form available on this page.
You can provide:
Your Name · Email Address · Message or Inquiry
For order-related questions, please include your order number so our team can assist you more efficiently.
Please do not submit passwords, login credentials, or complete payment-card information through the contact form.
Quick Assistance
Track Your Order
Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
If your tracking information has stopped updating or your estimated delivery period has passed, please contact us.
Returns & Refunds
Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.
Because hats are personal fashion accessories, return eligibility may depend on the condition of the product.
Before sending a return, please contact our customer care team to receive:
Return Authorization · The Applicable Return-Processing Address · Return Instructions
For voluntary returns, products should generally remain:
Unworn except for reasonable inspection where permitted · Undamaged · Free from stains or visible signs of wear · Free from makeup, cosmetic residue, odors, or other contamination · In their original shape and condition · With original packaging, tags, accessories, and included components where applicable
Please do not send products directly to our registered company address unless OREVIQUE® customer service specifically instructs you to do so.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Please provide:
Your Order Number · A Description of the Issue · Clear Photographs of the Product · Photographs Showing the Issue · Photographs of the Packaging · The Shipping Label Where Relevant
Our team will review the issue and provide an appropriate solution.
Product Care & Use
If you need help caring for your OREVIQUE® hat or maintaining its shape, material, embroidery, or finish, our team can assist with:
Cleaning Guidance · Fabric Care · Shape Maintenance · Product Storage · Proper Handling · General Maintenance · General Product Information
For product-specific information, please also refer to the applicable product page and our FAQ.
Style & Product Assistance
If you are unsure about a particular OREVIQUE® style, hat shape, material, size, fit, or product feature, please review the information on the applicable product page before ordering.
If you need additional assistance, contact our customer care team before completing your purchase.
Product appearance and fit may vary depending on:
Head Shape · Head Circumference · Hairstyle · Hat Construction · Material · Adjustable Features · Personal Fit Preference · Personal Style Preference
Hat Fit, Material & Color Questions
The appearance of a hat may vary slightly depending on lighting, viewing conditions, fabric texture, material finish, color, and screen display settings.
The fit and shape of individual styles may also vary depending on hat construction, material characteristics, head shape, hairstyle, and personal wearing preference.
If you have questions about a specific OREVIQUE® style, please provide the product name or order number when contacting us.
Company Information
Brand: OREVIQUE®
Legal Entity: Chengdu Tonglangjie Technology Co., Ltd.
Registered Address: Room 401, 4th Floor, Unit 1, Building 2, No. 889 Zhongbai Road, Chengdu High-tech Zone, Chengdu, Sichuan, China
Email: service@orevique.com
OREVIQUE® is operated by Chengdu Tonglangjie Technology Co., Ltd.
Stay Connected
We would love to see how OREVIQUE® becomes part of your everyday style.
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